Unisono - Customer Case Study

Unisono is a Spanish Business Process Outsourcer with offices in Spain, Colombia, Chile and the United Kingdom. The company offers services in business process outsourcing, call centers and consulting, collection management, social networking, and technology with a workforce of around 7500 employees. Using Verint Workforce Management has helped them become more agile and flexible, increase productivity by 5 points, reduce absenteeism and increase employee satisfaction year on year.