Case Study: The Royal College of Physicians improves physician census feedback and real-time insights with Verint Enterprise Feedback Management

The Royal College of Physicians captures feedback from 20,000 physicians with Verint Systems

The Royal College of Physicians (RCP) faced the challenge of efficiently gathering and analyzing feedback from nearly 20,000 physicians across the UK for its essential workforce planning and strategy. To turn this feedback into actionable intelligence, RCP partnered with Verint Systems and implemented its Enterprise Feedback Management (EFM) solution.

Verint's EFM platform provided a flexible, cloud-based solution that unified RCP's feedback processes. The implementation resulted in a higher response rate to the annual census, captured real-time intelligence for decision making, and enhanced respondent satisfaction. Using Verint's technology, RCP gained the ability to efficiently conduct numerous surveys with minimal resources, turning vast amounts of data into actionable business intelligence.