Sutherland Global Services - Customer Case Study

A leading global process transformation company, Sutherland, which operates across 19 countries and executes more than 43 million transactions a month, leverages Verint Workforce Engagement solutions, including Verint Speech Analytics, to gain valuable, actionable business insights around everything from customer needs to meeting compliance requirements, in turn helping it reengineer and simplify processes, drive greater automation and process efficiencies, and further modernize its operations to enable better, faster, and cheaper service to its end customers.