Case Study: SugarCRM increases customer engagement with Verint Community

SugarCRM boosts customer engagement 120% with Verint

SugarCRM, a provider of CRM software for marketing, sales, and service teams, sought to increase customer engagement and operate more effectively. They partnered with vendor Verint and implemented the Verint Community platform to address this challenge.

Using Verint's flexible and customizable community platform and self-service tools, SugarCRM was able to better serve its customers. The solution from Verint yielded significant results, including a 120% growth in community membership and the representation of 40% of company revenue through the online community. Verint also empowered SugarCRM to better identify, address, and reduce customer churn.

SugarCRM