Case Study: Stanley Black & Decker Outdoor optimizes workforce resources with Verint Workforce Management Professional

Stanley Black & Decker Outdoor boosts capacity 20% with Verint

Stanley Black & Decker Outdoor used Verint Workforce Management Professional to improve its contact center operations. The company, a worldwide leader in outdoor power equipment, sought to improve schedule adherence, operational efficiency, and agent engagement.

The cloud-based Verint solution provided ease of use, powerful automation, and real-time performance visibility. This enabled the company to optimize its workforce, achieving over 90% schedule adherence and a 20% increase in capacity while also increasing agent training and coaching by 250%.

Stanley Black & Decker Outdoor