Case Study: Saxo Bank achieves unified compliant customer engagement with Verint Financial Compliance

Saxo Bank standardizes compliance for nearly 2,000 staff with Verint

Saxo Bank, a Danish investment bank, faced the challenge of modernizing its compliance recording to meet tightening financial regulations across multiple regions. Their legacy system of local recorders was expensive and could not address new communication channels like Skype. To unify and standardize compliance around their global workforce, they turned to Verint and implemented Verint Financial Compliance.

The Verint solution provided a single platform to record, store, monitor, and analyze millions of regulated interactions across voice, text, video, and screen for nearly 2,000 staff using Cisco telephony and Microsoft Teams. Verint enabled unified, risk-based compliance meeting MiFID II obligations, ensured rigorous data security with role-based access, and supported hybrid working. The bank achieved an agile, intuitive user experience with a standardized worldwide system, driving compliant and collaborative customer engagement.

Saxo Bank