Case Study: RWS increases brand trust and loyalty with Verint Community

RWS boosts trust and loyalty with Verint Community, averaging 45,000 monthly visitors

RWS, the intelligent language and content company, faced the challenge of engaging its vast global network of freelance translators to foster collaboration and provide transparent support. To address this, RWS partnered with Verint and implemented its Verint Community platform to create a secure, self-service forum for these professionals.

The solution provided a flexible and intuitive social community featuring forums, wikis, and idea exchanges. This empowered translators to collaborate, share insights, and receive support. The results for RWS were significant, including increased brand trust and loyalty. The community now averages 45,000 unique visitors and 135,000 page views per month, with user volume quadrupling over four years.

RWS