Case Study: Ruffwear improves customer support efficiency with Verint Callback

Ruffwear improves support experience with Verint Callback and reduces call stress

Ruffwear, an outdoor dog gear brand, faced a challenge in meeting increased customer support demand across multiple channels. The company recognized that simply adding more staff was not an adequate solution. To address this, Ruffwear implemented the Verint Callback solution from vendor Verint Systems.

By deploying Verint Callback as a cloud-based solution, Ruffwear saw an immediate positive impact on its support operations. The solution from Verint Systems gave customers clear expectations by letting them know when to expect a callback, which improved their experience. For agents, the reduction in high call volumes led to less stress and greater job satisfaction.

Ruffwear