Case Study: Region of Waterloo improves CX automation and centralizes data with Verint Case Management

Region of Waterloo cuts resolution times and boosts self-service with Verint Case Management

The Region of Waterloo in Canada partnered with Verint, implementing Verint Case Management to centralize organizational data and improve customer experience automation.

Using Verint Case Management, the solution drove automation across processes, leading to dramatically decreased resolution times and a significant increase in citizens using self-service for programs like Speed Camera Enforcement. This resulted in major operational and CX improvements for the Region.

Region of Waterloo