Case Study: Qualfon increases CX automation with Verint Workforce Management

Qualfon improves attendance and attrition with Verint

Qualfon, a person-focused business providing contact center services and other solutions, sought to increase customer experience automation and improve outcomes. They implemented Verint Workforce Management, part of the Verint Open Platform, and the MyVerint App from the vendor Verint.

The solution from Verint provided a true platform rather than just a tool, enabling Qualfon to realize CX automation more quickly. This led to significant improvements in key areas such as employee attendance and attrition. Verint's technology has positioned Qualfon to drive and achieve continued future success.

Qualfon