Pivotal Home Solutions - Customer Case Study

Pivotal Home Solutions is dedicated to providing an exceptional customer service experience. To help it do so, the company uses Verint Workforce Engagement solutions to work smarter, not harder. Automating many of its customer service processes, it has simplified and modernized its contact center operations to improve efficiency and reduce costs. The result is the ability to more effectively measure and improve agent performance, optimally staff to meet customer needs in a timely manner, and elevate the customer experience.