Case Study: Omnicell optimizes agent schedules with Verint Workforce Management Professional

Omnicell optimizes schedules for 80 agents with Verint Workforce Management Professional

Omnicell, a leader in medication and supply dispensing automation, faced the challenge of manually forecasting and scheduling its customer service agents using spreadsheets. This inefficient process was managed by workforce optimization analyst Crystal Frye across three technical assistance centers. The company turned to vendor Verint Systems and implemented its Workforce Management Professional solution to optimize its operations.

By implementing Verint Workforce Management Professional, Omnicell was able to automate its forecasting and scheduling. The solution was noted for being easy to learn and use, and its real-time adherence feature was key to increasing staff productivity. As a result, Verint helped Omnicell optimize agent schedules, achieve more with less, and increase goal attainment by making agents accountable for their performance.

Omnicell