Case Study: Olympus builds a bespoke photography community with Verint Community Platform

Olympus builds a bespoke community with Verint, reaching 401k+ members

Olympus, a manufacturer of digital cameras and optical solutions, faced the challenge of supporting, expanding, and growing its customer base across Europe. They needed a robust digital community platform to bring photography enthusiasts together, increase brand loyalty, and provide support. Olympus selected Verint and its Verint Community platform to build a bespoke portal that could integrate with their systems and handle high user traffic.

The solution was the creation of the MyOlympus community, built on Verint's extensible platform. This allowed members to share photos, participate in contests, and get support. With the help of an implementation partner, the community was upgraded with custom plugins for enhanced functionality. The results for Olympus included over 401,000 members, 504,000 monthly page views, and 263,000 photos shared, successfully driving engagement and brand loyalty.

Olympus