Case Study: Novuna increases revenue and improves customer experience with Verint Genie Bot

Novuna anticipates millions in annual revenue with Verint Genie Bot

Novuna, a Verint cloud customer, was seeking to improve its contact center operations by reducing after-call work for agents and accelerating its ability to gain insights from customer interactions. The company turned to vendor Verint Systems for a solution to automate these processes and enhance the overall customer experience.

Verint implemented its AI and Copilot Bots, including the Genie Bot, to automate call wrap-up and speed up the generation of insights. This solution reduced after-call work, increased agent capacity, and helped Novuna identify a broken process in loan approvals. As a result, Novuna anticipates generating millions of dollars in increased annual revenue, achieving these significant financial gains while also delivering faster and more impactful customer experiences.

Novuna