Verint Systems
482 Case Studies
Case Study: New York Life Insurance Company achieves big savings with Verint Quality Bot
A Verint Systems Case Study
New York Life saves hundreds of thousands of dollars with Verint Quality Bot
New York Life Insurance Company sought to improve the quality assurance process for its customer service calls. The company implemented Verint Quality Bot from vendor Verint Systems to gain deeper, measurable insights and scale its evaluation capabilities.
The solution from Verint automated the call evaluation process, which allowed New York Life to dramatically increase the number of assessments performed. This automation provided transformative insights and resulted in savings of hundreds of thousands of dollars for the customer.
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