Case Study: Neo BPO Reduces Employee Churn by 29% with Verint Interviewing Bot

Neo BPO reduces employee churn by 29% with Verint Systems

Neo BPO, a leading contact center outsourcer in Brazil with over 15,000 employees, faced a significant challenge with high employee turnover, particularly within the first three to six months of employment. This churn was largely attributed to hiring candidates who were a wrong fit for the role. To address this, Neo BPO partnered with Verint and implemented the Verint Interviewing Bot.

The solution involved using the Verint Interviewing Bot during the candidate screening process to identify applicants with the right hard and soft skills for the specific job. This Verint tool helps pinpoint high performers who are more likely to succeed and remain in their positions. As a result, Neo BPO reduced employee churn by 29%, achieving annual savings of $7 million USD.

Neo BPO