Case Study: Neo BPO reduces turnover and absenteeism with Verint Interviewing Bot

Neo BPO cuts turnover 29% with Verint

The customer, Neo BPO, is a Brazilian technology company specializing in automation and outsourcing. Facing the common BPO industry challenge of high employee turnover, the company partnered with vendor Verint Systems and implemented the Verint Interviewing Bot to improve its candidate evaluation process.

Using the Verint Interviewing Bot, Neo BPO was able to identify high-performing candidates with the right skills for their positions. The solution delivered by Verint Systems resulted in concrete outcomes, including a 29% reduction in employee turnover, a 29% decrease in absenteeism, and a 5% boost in overall employee performance.

Neo BPO