Case Study: Nationale-Nederlanden boosts productivity and agility with Verint Workforce Management

Nationale-Nederlanden completes cloud WFM migration in 5 months with Verint

Nationale-Nederlanden, the largest insurer in the Netherlands, faced challenges with an outdated, on-premises workforce management platform that hampered agility and customer engagement. To support its cloud-first growth strategy, NN partnered with Verint to migrate to Verint's cloud Workforce Management platform.

The migration to the Verint cloud solution, hosted on AWS, was completed in five months and automated key processes, leading to accelerated productivity and improved service quality through better data. Verint's implementation provided NN with a flexible, always-updated platform, enabling agile support and laying a foundation for rapid, productive growth.

Nationale-Nederlanden