Case Study: Micro Focus improves self-service and community engagement with Verint Community

Micro Focus increases community members by 25% with Verint

Micro Focus, a leading enterprise software provider, faced challenges with overlapping community platforms following business acquisitions. They sought to standardize on a single, enterprise-wide platform to improve customer support, collaboration, and innovation. They partnered with vendor Verint to implement the Verint Community platform.

The solution centralized their customer community on the flexible Verint Community platform. This provided a unified space for support, ideation, and knowledge sharing. The results were significant: community members grew 25% to 120,000 users, content views increased by 24%, and 25% of development became focused on customer-sourced ideas. Verint helped Micro Focus deflect support calls, streamline management with a small team, and deliver a highly engaging user experience.

Micro Focus