Case Study: LetsGetChecked improves workforce management and customer experience with Verint Workforce Management Professional

LetsGetChecked improves scheduling accuracy and gives agents a 90-day view with Verint

LetsGetChecked, a global healthcare solutions company, faced challenges with its manual, spreadsheet-based workforce management system. This outdated process struggled to accurately forecast, schedule, and report on their 24/7 contact center operations, especially during rapid growth and a major new client engagement during the pandemic. To address this, they turned to Verint and implemented its Workforce Management Professional solution.

Verint's solution provided a unified platform for forecasting and scheduling, integrating seamlessly with LetsGetChecked's existing Salesforce and Amazon Web Services environments. The implementation by Verint and its partner resulted in a highly accurate forecasting model, a 90-day forward view of schedules for improved agent experience, and optimized staffing to ensure customers receive timely support for complex medical inquiries.

LetsGetChecked