Case Study: a leading UK telco boosts revenue with Verint CX/EX Scoring Bot

Leading UK Telco boosts upsells and cuts churn with Verint CX/EX Scoring Bot

A leading UK telecommunications company sought to increase revenue by adopting a more sales-oriented approach within its customer experience team, specifically aiming to upsell combined mobile and broadband services. They partnered with Verint and implemented its CX/EX Scoring Bot to address this challenge.

Verint's solution provided real-time AI-powered insights and guidance to agents during customer calls, enabling more effective and personalized upselling. The implementation led to a significant increase in agent upgrade upsells and efficiency, while also contributing to a measurable decrease in customer churn.

Leading UK Telco