Leading Mutual Life Insurer - Customer Case Study

Deploying Verint Enterprise Workforce Management, Verint Performance Management, and Verint Desktop and Process Analytics within its back-office operations, a leading mutual life insurer decreased service delivery time by 60%, from 8 days to less than 5 days, reduced repeat calls by 30,000 annually, and attained a 100% return on investment in less than one year through the identification and reduction of non-production activities.