Case Study: Higher Colleges of Technology achieves faster feedback and improved student services with Verint Enterprise Feedback Management

Higher Colleges of Technology improves student feedback in under an hour with Verint

Higher Colleges of Technology (HCT) faced a challenge with its cumbersome, homegrown survey system, which was not scalable and made collecting and analyzing student feedback across its 17 campuses a slow and inefficient process. This hindered their goal of data-driven improvements. To address this, HCT selected Verint and implemented Verint Enterprise Feedback Management to modernize and centralize its feedback collection.

The Verint solution enabled HCT to launch surveys rapidly, embed feedback forms directly into student applications, and conduct mobile surveys, greatly increasing response rates and allowing for real-time feedback. The results included a dramatic reduction in survey creation time, significant workload and cost savings from streamlined analysis, and the ability to benchmark performance consistently across all campuses. Using Verint, HCT improved student services and retention by making continuous, data-driven adjustments based on the comprehensive feedback received.

Higher Colleges of Technology (HCT)