Case Study: a global financial services and technology company achieves a 75% reduction in fraudulent IVR callers with Verint Da Vinci Call Risk Scoring Service

Global Financial Services and Technology Company cuts fraudulent IVR access 75% with Verint

A global financial services and technology company, which enables money movement for numerous institutions, faced the challenge of protecting its interactive voice response (IVR) systems from highly sophisticated and evolving fraudulent attacks. Seeking a solution beyond its existing authentication, the company chose to implement the Verint Da Vinci Call Risk Scoring Service to detect and prevent these malicious attempts across its multiple lines of business.

The solution from Verint provided real-time analysis of dozens of call factors to stop fraud upstream. This implementation resulted in a 75% decrease in fraudulent callers accessing its credit IVR, improving the rate from one in 250 calls to approximately one in 1,000. Verint's service also proved critical during a COVID-19 stimulus disbursement, successfully scaling to monitor and prevent fraud attempts for over 1,000 calls per minute for eight hours straight, delivering a solid ROI within months.