Case Study: Fiserv reduces costs and boosts CX automation with Verint AI-Powered Bots

Fiserv increases quality monitoring coverage without adding headcount with Verint

Fiserv, a leading global fintech and payments company, sought to elevate its customer experience automation and improve efficiency. To meet this challenge, the company turned to Verint and its suite of AI-powered solutions, including the Verint Quality Bot, Coaching Bot, and Speech Analytics.

By leveraging the flexibility of the Verint Open Platform, Fiserv implemented an environment of best-of-breed solutions. This deployment by Verint enabled the company to significantly increase its quality monitoring coverage without adding headcount. The solution also enhanced transcription accuracy and successfully reduced call volume, resulting in improved efficiency and reduced costs.

Fiserv