Case Study: a European wealth management firm achieves MiFID II compliance with Verint Financial Compliance

European Wealth Management Firm records 27,000+ voice calls monthly with Verint

A prestigious European wealth management firm needed to comply with MiFID II regulations, which require comprehensive recording and monitoring of all transaction-related communications. Their legacy system was inefficient, capturing only limited call traffic and leading to slow, cumbersome retrieval processes. They turned to Verint, implementing its Financial Compliance solution (formerly Verba) to address these challenges.

Verint provided a robust, flexible platform that records voice, video, and instant messages across over 500 endpoints from Cisco and Skype for Business. The solution automated procedures, accelerating call retrieval for audit and compliance teams without IT assistance. As a result, the firm now securely captures over 27,000 voice calls and 1,800 instant messages monthly, ensuring MiFID II compliance while significantly reducing back-office and IT workload.