Case Study: du Telecom achieves real-time customer engagement with Verint Experience Management

du Telecom cuts survey execution time from 6 months to 24 hours with Verint Systems

du Telecom, a major telecommunications provider in the UAE, faced a challenge in understanding customer sentiment in real time. Their previous feedback system was fragmented across multiple internal platforms, making it difficult to capture and act on insights quickly across all channels. To transform this process, du turned to Verint and implemented its Verint Experience Management solution.

The Verint solution provided a unified platform for capturing and managing real-time customer feedback across all touchpoints, automatically triggering surveys after interactions. This enabled du to close the loop with unhappy customers promptly and set clear accountability targets. The measurable results were significant: Verint helped du reduce survey execution time from six months to just 24 hours, while transforming data quality and turning feedback into actionable insights for improved customer experience.

du Telecom