Case Study: DenizBank improves quality, sales, and compliance with Verint

DenizBank boosts quality scores by 30% with Verint

DenizBank, one of Turkey's largest private banks, faced the challenge of reskilling its workforce to deliver digital-first customer experiences while transitioning to a remote contact center environment during the 2020 pandemic. The bank partnered with Verint to empower its agents and ensure a high-quality, personalized customer experience across a broad range of services.

Verint implemented a holistic solution featuring its Speech Analytics, Automated Quality Management, and Coaching Bot. This Verint open cloud platform provided real-time agent assistance and automated quality workflows. The results were significant: a 30% increase in quality and compliance scores, a 15% boost in sales, and a 10% reduction in employee turnover.

DenizBank