Case Study: DenizBank boosts quality, sales, and compliance with Verint Customer Engagement Cloud Platform

DenizBank boosts quality scores 30% with Verint

DenizBank, one of the largest banks in Turkey, sought to maximize agent performance and create more satisfied customers while also reducing operational costs. To address this, the bank turned to solutions from Verint Systems, including the Verint Customer Engagement Cloud Platform powered by Verint Da Vinci AI and Analytics.

Verint implemented its Automated Quality Management, Speech Analytics, and Real-Time Agent Assist solutions. This allowed DenizBank to expand its quality evaluation from just 1% of customer interactions to 100%. The results were significant, with Verint helping the bank increase its quality and compliance scores by 30%, boost sales by 15%, and reduce employee turnover by 10%.

DenizBank