Case Study: Claro Brazil boosts sales conversions and customer satisfaction with Verint Speech Analytics

Claro Brazil boosts sales conversions 7% with Verint

Claro Brazil, a leader in telecommunications in Latin America, sought to improve sales while continuing to deliver superior customer service. To support this customer-centric vision, the company turned to Verint and implemented its Da Vinci AI-powered business analytics solution and the Verint Exact Transcription Bot.

Using Verint's solutions to amplify the voice of the customer, Claro transformed its operations. The implementation led to significant results: a 7% improvement in sales conversions, a 14-point (1.5x) increase in Transactional Net Promoter Score, and a 22% reduction in customer complaints to regulatory agencies.