Case Study: Claro Brazil gains deeper customer journey insight with Verint Speech Analytics

Claro Brazil boosts customer journey insight with Verint Speech Analytics and outstanding transcription accuracy

Claro Brazil, Latin America's largest telecommunications operator, sought to gain greater insight into its customers’ journeys to better understand their needs and improve service. To address this challenge, the company selected the Verint Open Platform, including Verint Speech Analytics.

By implementing Verint's solution, Claro Brazil gained valuable behavioral data from highly accurate call transcripts. This resource helped its sales team increase knowledge of customer service best practices and identify new opportunities for increased sales. The implementation by Verint provided the company with tremendous value and expanded insight into the customer journey.