Case Study: Bradesco Seguros achieves higher NPS and lower complaints with Verint Speech Analytics and Quality Bot

Bradesco Seguros reduces product-related complaints by 55% with Verint

Bradesco Seguros, the largest insurance company in Brazil and Latin America, sought to elevate its customer experience and improve operational efficiency. The company partnered with vendor Verint, implementing their Verint Speech Analytics and Verint Quality Bot solutions to advance its customer service.

Verint implemented an automated system using these solutions in tandem, enabling Bradesco Seguros to evaluate 100% of calls with significantly less human intervention. As a result of working with Verint, the company achieved a 9-point year-over-year increase in NPS, reduced product-related complaints by 55%, and realized an approximate 70% reduction in resources allocated to standardized activities.

Bradesco Seguros