bpost - Customer Case Study

bpost, also known as the Belgian Post Group, is responsible for the delivery of national and international mail. They are one of the largest civilian employers in Belgium and have deployed Verint Workforce Management to handle their growing call volumes across different sites, languages and topics. Their main objective was to optimize the deployment of their staff across the front and back office, create visibility, improve lead times and create one planning process to drive efficiencies across the organisation.