Case Study: a leading technology and business services provider improves operational visibility with Verint Operations Productivity

a leading technology and business services provider improves processing control with Verint

A leading technology and business services provider needed to increase visibility into employee productivity and processing control for its Affordable Care Act (ACA) program support work. The challenge was a lack of reliable data, as employees self-reported time and existing systems only showed total outputs, making it difficult to validate productivity for client contracts. The company turned to Verint, implementing its Operations Productivity solution.

Verint Operations Productivity provided a privacy-conscious way to capture and categorize employee activity data, integrating with existing systems. This created performance scorecards with key metrics, allowing managers to set goals and view performance in near real time. As a result, the provider improved operational visibility, accelerated processing times, increased employee capacity, and gained documented proof of productivity for compliance. Verint's solution helped the firm win more state contracts.

Leading Technology and Business Services Provider