Case Study: a leading digital financial services company improves productivity and reduces backlog with Verint Operations Visualizer

a leading digital financial services company boosts productivity 13% with Verint

A leading digital financial services company faced a challenge in its auto financing group, where management lacked visibility into employee productivity and daily operations. They suspected a gap between targeted and actual performance but had no measurable data. To address this, they turned to vendor Verint and implemented the Verint Operations Visualizer solution for a test.

The solution, comprising Application Visualizer and Performance Management, provided clear visibility into desktop activity and productivity metrics. This empowered employees and managers to change behaviors. As a result, Verint helped the test site improve employee productivity by 13%, decrease idle time by 10%, and reduce transaction backlog by 25-60% despite a volume increase, all with the same headcount.