Case Study: National Autistic Society achieves a safer, more inclusive online community with Verint Systems' Verint Community

National Autistic Society Standardizes on Verint Community to Support Autistic People and Their Families

The National Autistic Society needed a safe, accessible online space where autistic people and their families could connect, share experiences, and get support. Using Verint Systems’ Verint Community platform, the organization built a 24/7 community that also links to urgent help resources and meets UK Online Safety Act requirements.

Verint Systems helped the National Autistic Society implement strong moderation workflows, role-based access, and reporting tools so all new accounts are reviewed before approval and harmful content is reduced. The result is a thriving community with 818,000 people engaging, around 400 new threads per month, and popular user-led discussions like “3 good things” reaching 28,100 views and 560 replies in just four months.

National Autistic Society

Sharon McDaid

Specialist Lead (Autism Support)