Case Study: Hampshire Trust Bank achieves stronger, faster outcomes with Verint Systems Operations Manager

Hampshire Trust Bank Delivers Stronger, Faster Outcomes, Reducing Managerial Work Volumes by 25% with Verint Operations Manager

Hampshire Trust Bank (HTB) needed a better way to manage its Specialist Mortgages operation, where 70 staff across eight teams handled 96 processes and a high volume of work coming through brokers, solicitors, customers, shared mailboxes, and internal systems. Before using Verint Systems’ Operations Manager, work was allocated manually through spreadsheets, making it difficult to get a clear view of operations or manage activity across multiple teams and locations.

Verint Systems implemented Operations Manager to centralize and improve back-office workforce management, helping HTB manage its £3 billion balance sheet and speed up new applications. The result was stronger, faster outcomes, including a 25% reduction in managerial work volumes and improved ability to execute mortgage applications more efficiently.

Hampshire Trust Bank

Jimmy Tang

Data Strategy and Operation Manager