Case Study: Leading Multinational Sales Outsourcing and Customer Experience Agency achieves 40% faster workforce management operations with Verint Systems

Outsourcing Provider Reduces Workforce Management Operations Time by 40% with Verint

A leading multinational sales outsourcing and customer experience agency with more than 10,000 employees across several countries needed a better way to manage workforce scheduling and demand forecasting across multiple channels, languages, and SLAs. Before Verint, its workforce management tools were expensive, unintuitive, and unable to handle all channels, making scheduling labor-intensive and forecasting time-consuming.

Using Verint Systems and its cloud-based Verint Workforce Management solution, the company standardized and streamlined scheduling and forecasting operations. Verint helped reduce workforce management operations time by 40%, while improving efficiency, supporting better staffing decisions, and enhancing the employee experience.