Case Study: Takeda Pharmaceuticals (Millennium Pharmaceuticals) achieves faster, more flexible CRM and significant productivity gains with Veeva Systems

Takeda - Customer Case Study

Millennium Pharmaceuticals, The Takeda Oncology Company, is a Cambridge‑based biopharma known for VELCADE and a strong oncology and inflammation pipeline. The company’s legacy client/server CRM had become slow, inflexible and administratively heavy—syncs failed, data was missing, and even simple changes took days or weeks—so Millennium needed an intuitive, integrated, industry‑specific system that could be changed quickly and scale with the business.

After a competitive review Millennium selected Veeva CRM for its clean, easy-to-use interface, pharma-specific functionality and SaaS delivery model that eliminates upgrade headaches and enables fast configuration. Veeva worked collaboratively on implementation, keeping the system simple; users can now log calls in three clicks, search in seconds, and IT has reclaimed resources (about one FTE saved per group), while the company gains greater flexibility and faster access to data.

Takeda Pharmaceuticals

Mark Hernon

CIO and VP of Operations