Case Study: Ora achieves streamlined, accurate global site payments with Veeva Systems' Vault Payments

Ora Simplifies Site Payments by Eliminating Manual Processes

Ora, a full‑service global CRO specializing in ophthalmology, scaled rapidly while running more complex Phase III studies across 25 countries. That growth increased site count and multi‑currency payment volume, exposing the limits of Ora’s paper‑based, Excel‑tracked payments process—resource‑intensive, error‑prone, and dependent on slow back‑and‑forth between clinical and finance teams with multiple payment triggers to manage.

Ora implemented Veeva Vault Payments (embedded in Vault CTMS) using a phased, cross‑functional approach to configuration and training. The solution centralized data and automated routing, approvals and reporting, while supporting budgets, thresholds and diverse payment triggers; within months Ora processed over $1M in site payments more quickly, generated accurate consolidated payment letters, reduced discrepancies and manual effort, sped disbursements, and achieved strong user adoption.

Ora

Edward Leftin

Manager of Clinical Information Systems