Case Study: NAMSA achieves faster, more efficient pharmacovigilance and real-time data access with Veeva Systems' Vault Safety

NAMSA Improves Pharmacovigilance Efficiency for Sponsors

NAMSA, a global CRO providing end-to-end development and safety services, faced growing sponsor demand for real-time data, faster study setup, and more scalable workflows. Their legacy systems made configuration, upgrades, and customizations slow and IT-dependent, limiting service agility and increasing costs.

NAMSA implemented Veeva Vault Safety, a cloud-native safety application that enables sponsor access to live data and simplifies configuration and reporting. The change cut configuration times dramatically (now often under a day; ~85% faster), reduced training time (≈50% for case processors, ≈80% for admins), lowered IT overhead and integrations, sped regulatory submissions with built‑in gateways, and improved collaboration—allowing NAMSA to expand services and pass cost savings to clients.

NAMSA

Jennifer Kratz

Senior Product Development Strategist for Pharmacovigilance