Case Study: Moderna achieves faster, scalable health-authority query management with Veeva Systems' Vault RIM

Moderna Improves Health Authority Query Management with Veeva Vault RIM

Moderna, a Cambridge-based biotech with 2,700+ employees, faced a surge in health authority (HA) queries as it rapidly rolled out its COVID-19 vaccine. The regulatory team relied on spreadsheets to track questions and responses, which became unmanageable as submissions jumped from 127 to over 2,000 annually (a 15x increase), causing duplicated work, delays, and inconsistent replies.

In under five weeks Moderna deployed Veeva Vault RIM (Registrations, Submissions, Submissions Archive) to centralize HA queries and correspondence. The solution provides real-time visibility into more than 1,600 queries and past responses, enables reuse of prior answers, assigns and tracks response progress by country/product/priority, and scales to handle the increased volume—streamlining workflows, improving consistency, and keeping approvals on track.

Moderna