Case Study: Mid-Sized American Manufacturing Company achieves modernized quality management and CMO visibility with Veeva Systems' QualityOne

Mid-Sized American Manufacturing Company - Customer Case Study

A mid-sized American skincare manufacturer and multi-level marketing company with $1.5 billion in revenue faced growing quality and compliance risks as it relied on contract manufacturers and a patchwork of Excel spreadsheets and paper records. Rapid growth made this manual system unsustainable, exposing the business to operational errors and potential compliance breaches while limiting visibility into external manufacturing partners.

The company implemented Veeva QualityOne, a unified cloud solution for quality management and document control, with Veeva Services configuring the system to support specific needs like inspections. Using Veeva’s Atomic Security to grant CMOs direct, controlled access to relevant processes and content, the company centralized quality operations, increased oversight of contract manufacturers, and reduced compliance and operational risk.