Case Study: GE Healthcare achieves rapid global regulatory efficiency — cutting country record updates from 2+ hours to 5 minutes — with Veeva Systems' Vault RIM

GE Healthcare Streamlines Global Regulatory Processes with Veeva Vault RIM

GE Healthcare’s pharmaceutical diagnostics division needed better visibility and control over regulatory activity across 130+ markets. Manual, email-driven workflows and slow record creation—taking hours per market—caused versioning issues, publishing rework, and time-consuming approval communications.

By implementing Veeva Vault RIM (Registrations, Submissions, Submissions Archive), the team automated task hand-offs, centralized dossier tracking, and introduced personalized publishing schedules and KPI reporting. Results included cutting country record updates from 2+ hours to 5 minutes, reducing versioning and rework, saving 200+ hours annually on health authority approval communications, and using KPI insights to target training and address process bottlenecks.

GE Healthcare