Case Study: Ferring Pharmaceuticals achieves unified quality and improved compliance with Veeva Systems' Vault QualityDocs

Ferring Unifies Quality to Scale for Future Growth

Ferring Pharmaceuticals, a Swiss, family-owned biopharma with more than 70 years’ experience in reproductive medicine, maternal health, gastroenterology and urology, set out to scale innovation by digitizing and standardizing its quality operations. The company faced fragmented, redundant quality documents across multiple EDMS platforms and SharePoint libraries, inconsistent site-level processes, and manual access workflows that hindered compliance, governance, and global visibility.

Ferring moved its GxP document management to the cloud with Veeva Vault QualityDocs, harmonizing data and processes, introducing templates, collaborative authoring, process navigation, and enhanced periodic review. The rollout—now used by about 8,000 employees across 67 divisions to manage over 20,000 documents—cut search and access time, reduced user errors, increased adoption, and strengthened compliance and governance, creating a foundation to unify all quality systems.

Ferring Pharmaceuticals

Racha Wardeh

GQA IT Quality Compliance & Projects Manager