Case Study: Eli Lilly and Company achieves accelerated RIM deployment and 10x user growth with Veeva Systems' Vault RIM

Eli Lilly Accelerates RIM Deployment with Agile Approach

Eli Lilly, a global pharmaceutical company, implemented Veeva Vault RIM to streamline CMC post‑approval submissions but found its initial waterfall release approach too slow to deliver needed capabilities and business value.

Lilly switched to an agile approach with three incremental releases per year, formed Discovery Action Teams trained on Vault RIM with sandbox access, and improved processes (requirements, release management, testing, and communication) with weekly reviews and end‑to‑end walkthroughs. Over two years the company delivered six releases, expanded submission support and roles, and grew Vault RIM users from 300 to roughly 5,000, accelerating deployment and value realization.

Eli Lilly and Company

Paula Hudson

RIM Program Leader