Case Study: Merck achieves 30% faster document processing and real-time inspection-readiness with Veeva Systems' Vault eTMF

Eight Million Documents and 5,000 Users in 11 Months: Merck Transforms Trial Efficiency with Strategic eTMF Initiative

Merck, a global healthcare company operating in 71 countries, faced an outdated on‑premise content system that made it difficult to find, retrieve, and manage clinical trial documents for filings and inspections. Needing a user‑friendly, globally accessible eTMF to ensure real‑time inspection readiness and consistent SOP compliance, Merck set out to replace its legacy platform.

Merck selected cloud‑based Veeva Vault eTMF and completed a global rollout in under 11 months, migrating over eight million documents and training more than 5,000 users. The solution created a single source of truth, improved search and workflow efficiency (an estimated 30% reduction in time to find, import, and process documents), delivered real‑time compliance, and positioned Merck to scale TMF access to partners and CROs.

Merck

Bryan Souder

Associate Director