Case Study: Atrium Innovations achieves 50% faster complaint-to-closure cycle times and real-time global quality visibility with Veeva Systems' Vault Quality

Atrium Innovations Achieves Real-time Visibility Across Global Quality Operations

Atrium Innovations, a Montreal-based GMP manufacturer of nutritional health products operating in over 50 countries with ~1,400 employees, faced fragmented, paper-based quality processes across global sites. Independent local procedures and siloed document copies made collaboration and visibility difficult, slowing investigations, batch releases, and complaints resolution.

Atrium implemented Veeva Vault Quality, a unified cloud platform combining document and QMS functionality, to centralize records, complaints, deviations, and reporting. The move enabled real-time batch record assembly and COA access, streamlined cross‑functional collaboration, and automated dashboards — cutting cycle time from complaint to action or closure by ~50% and delivering global operational visibility.

Atrium Innovations

James Huang

Director, Global Quality Systems