Case Study: ITM achieves compliant, inspection-ready study training with Veeva Systems

ITM - Customer Case Study

ITM, a radiopharmaceutical development company, needed a centralized way to manage study training as it approached NDA submission and faced stricter ICH GCP E6(R3) compliance expectations. With outsourced clinical operations creating data silos and making it hard to prove that staff and CRO personnel had completed product-specific training, ITM turned to Veeva Systems and its Veeva Study Training solution.

Veeva Systems implemented Veeva Study Training in September 2024 and connected it with ITM’s existing Veeva eTMF, giving ITM ownership of study training in one system. The result has been stronger inspection readiness and better training control: 80% of users are already completing training on time, more than 75% find the interface user-friendly, and over 90% are satisfied with the tool.

ITM

Liz Coxon

Head of Global Clinical Operations