Case Study: Alcon streamlines MedTech release management with Veeva Systems Vault

Alcon - Customer Case Study

Alcon, a global medtech company with a large Veeva footprint, needed a better way to manage frequent updates across multiple Vault applications while staying compliant and balancing limited resources. Using Veeva Systems’ Vault solutions, Alcon faced the challenge of coordinating release management and validation across clinical, regulatory, quality, commercial, and medical teams.

Veeva Systems helped Alcon adopt a structured, “configure not customize” release strategy built around the Veeva Vault release cadence, with strong governance and agile processes. This approach let Alcon deliver more than 350 Vault enhancements over four years, improve operational efficiency and speed to market, increase risk transparency, and strengthen collaboration between IT, DevOps, and business teams.

Alcon

Todd Steppick

Director of DevOps